Wholesale Wig Returns and Quality Guide

Use this guide to inspect a wholesale delivery and follow the approved Best Girl Hair quality, defect and exchange process.

Effective 16 July 2026.

Incoming quality control

Best Girl Hair performs incoming quality control before dispatch. When the delivery arrives, compare the product and selected variant with the order, keep the courier label, and inspect the construction before the product is used, worn, washed, cut, coloured or altered.

Report an issue within seven days

Report a possible defect within seven days from delivery by telephone or WhatsApp. Provide the order number, courier label and a video showing the problem.

The product must remain unused, unworn, unwashed, uncut, uncoloured and unaltered.

How Company QA assesses the report

Company QA decides whether the issue is a confirmed defect. Recognised examples are the wrong product being delivered or a construction failure that Company QA confirms is a product defect. Best Girl Hair aims to communicate the assessment or resolution within 24–48 hours.

Return only when instructed

Do not return the product until Company QA instructs you to do so. The customer initially pays return shipping. If the defect is confirmed, Best Girl Hair assumes the applicable confirmed-defect shipping responsibility.

Replacement or refund

For a confirmed defect, the buyer chooses a replacement or a refund to the original payment method.

Non-defective exchanges

Request an exchange within three business days after delivery. The product must remain unused, unworn, unwashed, uncut, uncoloured and unaltered. Change-of-mind refunds are not accepted.

The customer pays return and replacement delivery. If the replacement costs more, the customer pays the difference. If it costs less, the difference is refunded.

Related policy

Read the concise Returns and Defects Policy or return to the wholesale wig hub.