Fast dispatch from stocked warehouse inventory.

2. Stocked products

Best Girl Hair holds its products in stock. We are wholesalers with a warehouse and substantial inventory available. This allows us to process confirmed orders quickly without normally waiting to source products after the customer has paid.

Rare stock discrepancies may still occur because of simultaneous orders, damaged warehouse stock, stock-taking updates, or website errors. If this happens, we will contact you with the available options, which may include a replacement product, exchange, reasonable waiting period, or refund.

3. Delivery timeframes

Once your payment has been received and your delivery address has been confirmed, orders are dispatched within 24 hours, excluding Saturdays and Sundays. From dispatch, delivery usually takes 2-4 business days.

• Business days are Monday to Friday, excluding public holidays.
• Orders confirmed on weekends or public holidays begin processing on the next business day.
• Remote, outlying, high-risk, restricted access, or difficult-to-service areas may take longer than the standard estimate.
• Delivery estimates can be affected by courier capacity, weather, strikes, public holidays, road closures, incorrect addresses, access issues, payment verification, or events outside our control.

4. Delivery fees

Delivery fees are shown at checkout before you complete payment. Fees may depend on location, courier service, parcel size, promotions, order value, or any special delivery arrangements agreed with us.

If a parcel must be resent because of an incorrect address, failed delivery, refused delivery, non-collection, or unavailable recipient, additional delivery fees may apply.

5. Address and recipient requirements

You must provide a complete physical delivery address and a reachable contact number. The courier may need a person to receive or sign for the parcel during business hours.

• Provide the correct street number, building name, unit number, suburb, city, province, postal code, and any access instructions.
• Use a delivery address where someone is available to receive the parcel.
• Do not use a P.O. Box or incomplete address unless we have specifically agreed that the selected delivery method can support it.
• If your address changes after ordering, contact us immediately. We cannot guarantee changes once the parcel has been dispatched.
• If you nominate another person to receive the parcel, delivery to that person or address may be treated as delivery to you.

6. Tracking

Where tracking is available, we will provide a waybill number, tracking link, courier update, or delivery reference after dispatch. Tracking updates may take time to appear after courier handover.

If your tracking has not moved for longer than expected, contact us with your order number so we can help follow up with the courier.

7. Failed delivery and returned parcels

If delivery fails because the address is wrong, access is refused, nobody is available, the phone number is unreachable, delivery is refused, or the parcel is not collected where required, the courier may return the parcel to us or charge additional fees.

• We may ask you to pay additional courier fees before resending the parcel.
• If you no longer want the order after a failed delivery, any refund will be handled under our Returns, Refunds and Exchanges Policy and applicable law.
• If the failed delivery was caused by our error or a courier issue not caused by you, we will work with you to correct it fairly.

8. Damaged, missing or incorrect deliveries

Please inspect your parcel as soon as possible after delivery. If the parcel appears damaged, tampered with, incomplete, or incorrect, contact us promptly with your order number, delivery date, photos of the outer packaging, photos of the inner packaging, and photos of the product received.

Do not cut lace, install, wear, wash, dye, bleach, style, or alter the item while a delivery issue is being investigated. Altering the item may make it harder to verify the issue and may affect your return options.

9. Risk and delivery completion

We remain responsible for handing the parcel to the courier correctly. Once the courier records delivery to the address, recipient, reception, security desk, delivery point, or authorised person supplied for the order, the parcel may be treated as delivered unless you can show a delivery error requiring investigation.

If you believe the courier has marked a parcel as delivered incorrectly, contact us immediately so we can help raise a query with the courier.

10. Public holidays, weekends and cut-off timing

Our 24-hour dispatch window excludes Saturdays and Sundays. Public holidays, payment verification delays, address confirmation delays, and courier collection schedules can also affect timing. Orders placed late in the day may begin fulfilment the following business day.

11. International or special delivery

This policy is written for South African deliveries. If we agree to international delivery, cross-border delivery, special courier handling, urgent delivery, or any non-standard arrangement, separate rates, timeframes, customs duties, import charges, taxes, and risk terms may apply.

12. Contact us about delivery

For faster support, include your order number, full name, delivery address, phone number, and any tracking information when contacting us.