Returns and Defects Policy

Effective 16 July 2026.

Reporting a defect

Report a possible defect within seven days from delivery by telephone or WhatsApp. Provide the order number, courier label and a video showing the problem.

The product must remain unused, unworn, unwashed, uncut, uncoloured and unaltered.

Company QA assessment

Recognised examples are the wrong product being delivered or a construction failure that Company QA confirms is a product defect. Company QA determines whether a defect is confirmed. Return the product only after Company QA instructs you to do so.

The customer initially pays return shipping. If the defect is confirmed, Best Girl Hair assumes the applicable confirmed-defect shipping responsibility. The buyer then chooses a replacement or a refund to the original payment method. Best Girl Hair aims to communicate the assessment or resolution within 24–48 hours.

Non-defective exchanges

An exchange may be requested within three business days after delivery. The product must remain unused, unworn, unwashed, uncut, uncoloured and unaltered. Change-of-mind refunds are not accepted.

The customer pays return and replacement delivery. If the replacement costs more, the customer pays the difference. If it costs less, the difference is refunded.