The rules for shopping with Best Girl Hair.

1. Company and ecommerce disclosure details

These details are provided so that customers know exactly who they are contracting with when buying from Best Girl Hair.

Legal entity

Rarlon Import and Export (Pty) Ltd

Trading name

Best Girl Hair

Legal status

Private company registered in the Republic of South Africa

Registration number

2022/671776/07

Director

Sthembiso Johann Banda

Registered office and service address

Shop D29, Dragon City, Main Reef Road and Bonanza Street, Crown Mines, Fordsburg, Gauteng, 2000, South Africa

Confirmed business address

Shops C15, G6 and D29

Email

[email protected]

Phone

+27 (10) 825-4636

WhatsApp

https://wa.me/27789933221

2. Acceptance of these terms

By browsing the website, creating an account, contacting us about a product, placing an order, making payment, accepting delivery, or using any Best Girl Hair service, you agree to these Terms and Conditions together with our Privacy Policy, Shipping and Delivery Policy, and Returns, Refunds and Exchanges Policy.

If you do not agree, you should not use the website or place an order. If you are placing an order for someone else, you confirm that you are authorised to provide their information and accept these terms on their behalf where necessary.

3. Orders, checkout and acceptance

Placing items in your cart or submitting checkout information does not guarantee that an order has been accepted. An order is accepted only when payment has been successfully received or authorised, the delivery information has been confirmed, stock has been verified, and we issue an order confirmation or begin fulfilment.

• You must provide complete, accurate, and current information during checkout, including the correct delivery address and contact number.
• You are responsible for reviewing your order, correcting mistakes, and confirming product details before final payment.
• We may contact you to verify your address, payment, identity, order details, or delivery instructions before dispatch.
• We may refuse, cancel, or reverse an order where payment fails, fraud is suspected, information is inaccurate, a pricing error is obvious, stock has been incorrectly listed, or fulfilment would be unlawful or impractical.
• If an order is cancelled after payment for a reason not caused by you, we will refund the amount paid according to the payment method and applicable law.

4. Stock and inventory

Best Girl Hair operates as a wholesaler with a warehouse and substantial inventory. Product and variant availability is shown live and can change.

Some products or variants may be unavailable because of simultaneous orders, damaged warehouse stock, stock-taking updates, or website errors. If we cannot fulfil an accepted order, we will contact you and offer a suitable alternative, exchange, reasonable waiting period, or refund.

5. Prices, promotions and payment

Prices are displayed in South African Rand unless stated otherwise. Delivery fees, taxes, payment charges, discounts, promotional conditions, and any additional costs will be shown at checkout where applicable.

• Payment must clear or be authorised before dispatch.
• We may correct obvious pricing, product, stock, coupon, or checkout errors before accepting or fulfilling an order.
• Promotions, coupons, discounts, bundles, and sale offers may have start dates, end dates, stock limits, customer limits, exclusions, or other conditions.
• Third-party payment, instalment, or credit providers may apply their own terms, fees, approval checks, refund processes, and account rules.
• Ownership of products transfers only after full payment has been received and the order has been delivered, unless a mandatory legal rule provides otherwise.

6. Product descriptions, images and natural variation

We work to present products accurately, but online product images and descriptions can be affected by screen settings, lighting, photography, styling, batch differences, and normal hair characteristics. Minor variations in colour tone, texture, density, length appearance, curl pattern, parting, or finish may occur unless a specific characteristic is expressly guaranteed.

Product names, categories, and descriptions are intended to help you make an informed decision. They should be read together with product photographs, options selected, checkout details, and any direct written confirmation from our team.

7. Product care, installation and customer responsibility

Hair products must be handled with care. After delivery, Best Girl Hair is not responsible for damage caused by improper handling, installation, cutting, glue, adhesive, chemicals, bleaching, colouring, heat styling, washing, storage, salon services, or maintenance that is unsuitable for the product.

• Inspect the product before cutting lace, removing tags, washing, styling, installing, or applying any product.
• Use suitable products, tools, heat settings, and professional installation methods.
• Do not assume that every unit can safely withstand bleaching, dyeing, chemical treatment, high heat, or intensive styling.
• Keep packaging and order details until you are satisfied that the item is correct and suitable.

8. Delivery and dispatch

Once payment has been received and your delivery address has been confirmed, orders are processed in one working day, excluding Saturdays and Sundays. The Courier Guy transit takes two to three working days depending on region from dispatch, depending on courier performance, location, public holidays, access, weather, service disruptions, and other events outside our direct control.

Delivery details are governed more fully by our Shipping and Delivery Policy. You must provide a physical address where someone can receive the parcel during courier delivery hours.

9. Returns, refunds, exchanges and cancellations

Returns, refunds, exchanges, change-of-mind requests, incorrect items, defective goods, courier failures, and cancellation requests are governed by our Returns, Refunds and Exchanges Policy and applicable law.

Because many products are hygiene-sensitive, discretionary change-of-mind returns are subject to strict condition requirements. Do not cut lace, install, wear, alter, perfume, wash, dye, bleach, style, or damage an item if you may want to return it.

10. Website availability and accounts

We aim to keep the website available and secure, but we do not guarantee uninterrupted access. The website may be unavailable due to maintenance, updates, hosting issues, security incidents, network failures, payment gateway downtime, or events outside our control.

If you create an account, you are responsible for keeping your login details confidential and for activity under your account unless caused by our failure to take reasonable security measures. Tell us promptly if you suspect unauthorised access.

11. Intellectual property

The website design, layout, product photographs, logos, trade names, text, graphics, icons, page content, and other materials are owned by or licensed to Best Girl Hair unless stated otherwise. You may use the website for personal shopping and lawful browsing only. You may not copy, scrape, reproduce, republish, resell, misuse, or exploit our content without written permission.

12. Customer content and communication

If you send us photos, reviews, feedback, messages, videos, or testimonials, you confirm that the content is lawful, accurate, and does not infringe another person's rights. We may use feedback to improve our services. We will ask for permission before using your identifiable images or testimonials for public marketing where required.

13. Privacy and personal information

We process personal information according to our Privacy Policy. By placing an order or contacting us, you understand that we must process relevant personal information to handle checkout, payment, delivery, support, returns, fraud prevention, legal compliance, and customer communication.

14. Limitation of liability

To the extent allowed by law, Best Girl Hair is not liable for indirect loss, loss of profit, loss of opportunity, loss caused by customer misuse, third-party services, courier delays, website interruptions, device issues, or unauthorised alterations after delivery. Our liability for any claim is limited to the amount paid for the relevant product, except where the law does not allow that limitation.

Nothing in these terms excludes or limits liability for fraud, intentional misconduct, gross negligence, or any liability that cannot legally be excluded.

15. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including courier disruptions, strikes, load shedding, system outages, supplier interruptions, accidents, natural events, severe weather, civil unrest, government restrictions, payment network failures, or internet service issues.

16. Complaints and dispute resolution

If something goes wrong, please contact us first so we can investigate and try to resolve the issue quickly. Send your order number, contact details, a clear description of the issue, and any relevant order information.

• Email: [email protected]
• WhatsApp: https://wa.me/27789933221
• Phone: +27 (10) 825-4636

If a consumer complaint cannot be resolved directly, you may have the right to approach a competent consumer body, ombud, regulator, tribunal, or court with jurisdiction.

17. Governing law

These terms are governed by the laws of the Republic of South Africa. Any dispute will be dealt with by a South African court, tribunal, ombud, regulator, or other forum that has jurisdiction under applicable law.

18. Changes to these terms

We may update these Terms and Conditions when our business, website, products, processes, service providers, or legal obligations change. The latest version published on the website applies from the effective date shown above. Terms that applied at the time of your accepted order will usually govern that order unless a legal requirement says otherwise.